Privacy Policy

This privacy policy explains how Zoterwyn AI Ltd ("we", "us", "our") collects, uses, stores and protects personal data submitted through the zoterwyn.uk website and the Zoterwyn AI platform. Please read this policy carefully before submitting any personal information.

1. Who We Are

Zoterwyn AI Ltd is a company registered in England and Wales. Our registered office address is 47 Holborn Viaduct, London, EC1A 2AT, United Kingdom. You can contact us regarding data protection matters by email at [email protected] or by telephone on +44 20 7946 0882.

2. What Data We Collect

We may collect the following categories of personal data through the contact form and platform access request process:

  • Full name
  • Email address
  • The content of messages submitted through the contact form
  • Technical data such as your IP address, browser type and device information collected automatically when you visit the site

We do not collect card details, account numbers or other sensitive personal data through this website.

3. How We Use Your Data

Personal data collected through this website is used for the following purposes:

  • Processing access requests and onboarding new platform users
  • Responding to general enquiries and support requests
  • Improving the platform and the quality of our communications
  • Complying with legal obligations that apply to us

We do not use your personal data for automated decision-making that produces legal effects, nor do we use it for profiling in a way that significantly affects you.

4. Legal Basis for Processing

We process your personal data on the basis of our legitimate interests in operating the Zoterwyn AI platform and responding to enquiries, and where necessary to perform a contract with you or to take steps at your request prior to entering into a contract.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for a period of up to two years from the date of submission unless you request earlier deletion.

6. Sharing of Data

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share data with service providers who assist us in operating the platform and website, subject to appropriate data processing agreements. We may disclose personal data where required by law or regulatory authority.

7. Your Rights

You have the right to access, correct or delete personal data we hold about you, to object to or restrict processing, and to data portability where applicable. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

8. Cookies and Tracking

This website may use essential cookies necessary for the site to function correctly. We do not use advertising cookies or third-party tracking scripts. You may adjust your browser settings to refuse cookies, although this may affect the functionality of the site.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at zoterwyn.uk/privacy.html. We encourage you to review this page periodically.

11. Contact

For any questions about this privacy policy or about how we handle your data, please contact us at:

Zoterwyn AI Ltd
47 Holborn Viaduct, London, EC1A 2AT, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0882